Some days are just tough. You're dealing with patients, families and the emotions that they're dealing with. And, quite frankly, they're probably spewing them all over you. 

As a Medical Services Provider, you work with people during some of the worst days of their life.

Emotions are running high, survival state thinking is controlling them, and conflict is RAMPANT.  Oftentimes, they’re pretty unreasonable and well… ANNOYING at the very least!

You probably feel like no one can understand the stresses you’re under and the frustrating people you deal with every day! 

What would you give to know how to calm the situation BEFORE it gets out of control?  When it’s JUST a LITTLE spark and not a freaking BONFIRE!

What if I told you… that you could know EXACTLY what to say to Calm An Angry Person in Seconds?

I’m Kerry Mensior, Executive Director of IDEA, the International De-Escalation Association.

Our Conflict De-Escalation & Communication Training teaches YOU how to “Calm An Angry Person in Seconds.”

We work with 3 Pillars - Neuroscience, Personality Science, & Core Human Drivers.  What we teach isn’t BASED on science, it IS science!  So… it works with everyone!

The skills are > easy to understand, > easy to remember and > even easier to implement to quickly calm an agitated person and rapidly resolve emotionally charged situations.

You and your staff need these proven, simple, intuitive tools to make your job easier, your patients happier, and YOUR days more enjoyable.

Click below to learn more, register for training or reach out to us to discuss your specific situation.

I’m looking forward to working with you soon.

 IDEA's 3 Pillars of De-Escalation...

1. NEUROSCIENCE – How to communicate using brain science to move yourself & others out of Survival State & into Executive State

2. PERSONALITY SCIENCE – How to communicate using words that others can Best Hear

3. CORE HUMAN DRIVERS – How to communicate Persuasively based upon others’ Motivation

Communicate Using Science - Not Speculation!

ADVANCED DE-ESCALATION TRAINING FOR MEDICAL SERVICES

• Level 1 – Medical Services Core Training (8 Hours)
• Level 2 - Advanced / Refresher Training (2 Hours; Prereq. Level 1)
• Level 3 – Supervisor Training (4 Hours; Prereq. Level 1)
• Level 4 – Instructor Certification (16 Hours;  Prereq. Levels 1 & 3)