You deal with people in emergency situations. These people are often emotional, distraught, AND unreasonable. 

Whether you’re engaged with the victim that is in crisis, their family members, or the public, it can be dangerous, difficult, and CERTAINLY draining!  It seems like people forget that your SAFETY is critical!

What if I told you, that you could know EXACTLY what to say to Calm An Angry Person in 90 Seconds Or Less?

I’m Kerry Mensior, Executive Director of IDEA, the International De-Escalation Association. 

As a former Firefighter, CURRENT EMT, and a retired Police Sergeant with 30 years in Law Enforcement, I get that you probably feel like no one can understand the stresses you’re under and the frustrating people you deal with every day!  (Sometimes, those frustrating people are even in YOUR Firehouse or in YOUR Medic Unit!)

Our Conflict De-Escalation & Communication Training teaches YOU how to “Calm An Angry Person in Seconds.”

We work with 3 Pillars - Neuroscience, Personality Science, & Core Human Drivers.  Our training isn’t BASED on science, it IS science!  So… it works with everyone!

You’ll get trained in skills that are > easy to understand > easy to remember and > even easier to implement to quickly calm an agitated person and rapidly resolve emotionally charged situations  - using Science NOT Speculation!

You and your co-workers need these proven, simple, INTUITIVE tools.

Click below to  discuss YOUR specific situation.

I’m looking forward to working with you soon.

IDEA's 3 Pillars of De-Escalation...

1. NEUROSCIENCE – How to communicate using brain science to move yourself & others out of Survival State & into Executive State

2. PERSONALITY SCIENCE – How to communicate using words that others can Best Hear

3. CORE HUMAN DRIVERS – How to communicate Persuasively based upon others’ Motivation

Communicate Using Science - Not Speculation!